What do I do if my serial number or unlock code is not working?

CyberPatrol • 24 June 2015

First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the Order Confirmation email that was sent when the order was submitted, or by logging into your My Account.

Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.