Using the Real-Time Activity Monitor (RTAM) to allow\block a website and troubleshoot program conflicts

CyberPatrol • 22 June 2015

 

The following article describes how to use the Real-Time Activity Monitor to:

 

  • Allow websites that are being blocked

  • Block websites that are being allowed

  • Perform general troubleshooting

  • Troubleshoot program conflicts

 

Using the Real-Time Activity Monitor to Allow access to a website:

The Real-Time Activity Monitor identifies exactly what URL is causing the website to be blocked and makes it easy for you to allow access to websites of your choice.

 

1. Open HQ and click 'View Monitoring Reports'.

 

 

2. Click 'Show Real-time Activity Monitor' (RTAM) and it will open in a new window. The window will be blank at first, but will populate with a list of URL's as soon as you go to any website.

 

 

3. Open your Internet browser and go to the website you wish to allow (or, if you already have the web page open, simply refresh the page).

4. Go back to the RTAM to see all the Internet traffic for the website. NOTE: The RTAM shows all the data transferred to the website, so it includes all images, java scripts, active server pages, etc. The recorded web activity for the monitoring report only includes details of visited websites.

 

To ALLOW access to blocked website:

Locate the URL causing the block in the list. Right-click on the URL and choose to 'Allow Website for This User' (current user) or 'Allow Website for All Users'.

 

 

5. Once complete, save your changes in HQ.

6. Test out your changes and if they need additional fine-tuning follow the steps above again.

 

 

 

__________________________________________________________________________________________________________________

 

Using the Real-Time Activity Monitor to Block access to a website:

1. Open HQ and click 'View Monitoring reports'.

 

 

2. Click 'Show Real-time Activity Monitor' (RTAM) and it will open in a new window. The window will be blank at first, but will populate with a list of URL's as soon as you go to any website.

 

 

3. Open your Internet browser and go to the website you wish to allow (or, if you already have the web page open, simply refresh the page).

 

4. Go back to the RTAM to see all the Internet traffic for the website. NOTE: The RTAM shows all the data transferred to the website, so it includes all images, java scripts, active server pages, etc. The recorded web activity for the monitoring report only includes details of visited websites.

 

 

To BLOCK access to the website:


Right-click on the URL you wish to block access to and choose to 'Block Website for this User' (current user) or 'Block Website for All Users'.

 

 

5. Once complete, Save your changes in HQ.

6. Test out your changes and if they need fine-tuning follow the steps above again.

 

 

 

 

__________________________________________________________________________________________________________________

 

 

Using the Real-Time Activity Monitor for general troubleshooting:

 

1. Close the website or program experiencing the problem.

2. Click: Open HQ > View Monitoring reports > Show Real-time Activity Monitor. This will open the Real-time monitor.

 

 

3. Open the Web Page / Program that is experiencing the problem and attempt to view / update the data. e.g. Browse to page.

4. Check the Real-Time Monitor window to see all the web activity as it happens. Check to see if any of the URL line items have been blocked. If so, right-click on each unique website name and choose to 'Allow Access to the site'.

 

5. Save your changes and test out the Website or a Program again to see if this has resolved the problem.

 

NOTE: If this does not resolve the problem go through steps 2 - 5 again. This time, make a note of the first part of the address and add it as 'Allowed Keywords' within CyberPatrol HQ rather than as 'Allowed Sites'.

 

 

 

___________________________________________________________________________________________________________________

 

Troubleshooting a Program Conflict:

 

Please work through the steps below to troubleshoot and identify which part of CyberPatrol is causing the conflict. Please make a note of what happens at each step in case you need to contact Support. 

 

STEP 1:


First make sure you have not added the program into the CyberPatrol program restrictions list (Open HQ > Customize Filter Settings > Program Restrictions: Customize > Program List).

 

 

STEP 2:


1. Close the website or program experiencing the problem.

2. Click: Open HQ > View Monitoring reports > Show Real-time Activity Monitor. This will open the Real-time monitor.


3. Open the Web Page / Program that is experiencing the problem and attempt to view / update the data. e.g. Browse to page.

4. Check the Real-Time Monitor window to see all the web activity as it happens. Check to see if any of the URL line items have been blocked. If so, right-click on each unique website name and choose to 'Allow Access to the site'.

 

5. Save your changes and test out the Website or a Program again to see if this has resolved the problem.

 

NOTE: If this does not resolve the problem go through steps 2 - 5 again. This time, make a note of the first part of the address and add it as 'Allowed Keywords' within CyberPatrol HQ rather than as 'Allowed Sites'. If problem continues, proceed to step 3.

 

STEP 3:

Switch off the dynamic Web Link Analysis filtering technology:

 

Open HQ > Customize Filter Settings > Web Filtering: Customize > Web Categories.
Switch all the filter strengths to High.

 

Save your changes.

Start up the program that is experiencing the problem and test to see if this resolves the issue. If it does not, move on to step 4.

 

 

STEP 4:

 

Switch off the dynamic Web Page Analysis filtering technology:

 

Open HQ > Customize Filter Settings > Web Filtering: Customize > Web Categories.
Switch all the filter strengths to Medium.

 

Save your changes.

Start up the program that is experiencing the problem and test to see if this resolves the issue. If it does not, move on to step 5.

 

 

STEP 5:

 

Switch CyberPatrol to 'Override Mode On - Allow All':

 

Click the override mode button the HQ Toolbar

 

 

Switch to Override Mode On - Allow All and enter your HQ password when prompted.

 

 

Start up the program that is experiencing the problem and test to see if this resolves the issue. If it does not, proceed to step 6.

 

STEP 6:

 

Shutdown CyberPatrol and test to see if the program will run:

 

Click the Shutdown button on the HQ Toolbar and enter your HQ password.

 

 

Start up the program that is experiencing the problem and test to see if this resolves the issue. If it does, there is possibly a conflict is occurring with part of the CyberPatrol program. Please shutdown the following processes one by one using Windows Task Manager and test to see if the program runs after shutting down each one.


cpACtrl.exe
cpCCtrl.exe
cpkbinst.exe
CPHQ.exe
cpserver.exe*

*cpserver.exe is the actual filtering engine that even when shutdown, designed to start up again automatically and begin filtering as soon as an active browser is detected.