CyberPatrol is blocking search engine results or a website I feel should not be blocked

CyberPatrol • 22 June 2015

Due to a complex nature of CyberPatrol web filtering technology, certain websites and some search engine results may occasionally be blocked by CyberPatrol. One of the main reasons for this is because of similarities in spelling of words with different definitions. In English language many words have two or more meanings. For example, the word 'battery' could be referring to artillery or electrical components, or a word 'barrel' which could also be linked to 'Guns' or 'Alcohol' category. We refer to these as 'false positives' and they are the result of CyberPatrol performing its filtering function as designed and doing its job. If you find you are being blocked, please try a more specific search criteria.

To fine-tune the filter settings:

1. Click on Start > All Programs > CyberPatrol > Headquarters.
2. From the CP toolbar click on 'Open HQ' and sign in with your password.
3. Click on 'Customize Filter Settings' option.
4. Click 'Customize' next 'Web Filtering' category.
5. Click on 'Select Web Categories...'
6. From the Preset Filtering Strength pull-down menu choose the desired setting. 'Adult' is the most relaxed setting.
7. If needed, adjust the filtering categories below as desired.
8. Click 'Save' to apply the changes.

To Allow Access to a specific website:

You can use the Real-Time Activity Monitor which identifies the exact URL causing the website to be blocked and makes it easy for you to allow access to websites of your choice.


1. Open HQ and click 'View Monitoring Reports'.



2. Click 'Show Real-time Activity Monitor' (RTAM) and it will open in a new window. The window will be blank at first, but will populate with a list of URL's as soon as you go to any website.



3. Open your Internet browser and go to the website you wish to allow (or, if you already have the web page open, simply refresh the page).

4. Go back to the RTAM to see all the Internet traffic for the website. NOTE: The RTAM shows all the data transferred to the website, so it includes all images, java scripts, active server pages, etc. The recorded web activity for the monitoring report only includes details of visited websites.


To ALLOW access to blocked website:

Locate the URL causing the block in the list. Right-click on the URL and choose to 'Allow Website for This User' (current user) or 'Allow Website for All Users'.



5. Once complete, save your changes in HQ.

6. Test out your changes and if they need additional fine-tuning follow the steps above again.