CyberPatrol is installed but not filtering

CyberPatrol • 22 June 2015

If properly installed and configured, it is unlikely for that CyberPatrol to offer no filtering on any level. There are several potential reasons why CyberPatrol may not be filtering.


License assigned incorrectly:

If you have just installed CyberPatrol please make sure the product was succesfully activated. To check this:

Open CyberPatrol HQ toolbar: click Windows Start > Programs > CyberPatrol > Headquarters.
Click 'About' > 'View Subscription Details'. Here you will see your license ID and the expiration date.

If your license is showing as expired and you have recently purchased a new license, you will need to enter the new license ID and Activation Code.
If your license is showing as active, please continue below.

Override Mode activated:

Check that the CyberPatrol icon in the Windows system tray does not have the Green Go light over the icon. This indicates that the software is running in Override mode. Override mode will allow full Internet access while it is active. Switch back to a specific User profile that is filtered.

User Configuration:

Open the CyberPatrol HQ and check the profile that is allowing full access. Is it properly configured? Make sure that the Web filtering option is set to filter or block. Setting this to the allow option will stop the filtering and allow full Internet access. Also, make sure the required filtered web categories have been selected. De-selecting a category will allow sites within that category to be allowed.

Internet browser cached files:

When you browse the Internet, your Internet browser may 'cache' web pages to your local hard drive to improve the speed with which they are displayed. CyberPatrol filters the incoming pages and may not filter pages already cached within your Internet browser. We recommend clearing the cache files and/or history files after installing CyberPatrol or after a user has been using the computer with unfiltered Internet access. To do this:

Internet Explorer:
Open Internet Explorer then click on Tools > Internet Options. Click 'Delete'. Check the boxes next to items you want to delete and press 'Delete'. Exit and re-launch the browser when IE has finished deleting the files.

Open Firefox and click Tools and select Options on the Firefox menu bar. Then click the Privacy Icon on the Option menu bar to open the Privacy Properties. Click the Clear button across from the Cache option and click OK to return to the browser main page. Exit and re-launch the Firefox browser. NOTE: Firefox 5 is set to clear the Internet cache when closed as a default setting.

CyberPatrol is conflicting with another security program:

Other security programs can sometimes affect CyberPatrol's filtering; these can include Firewall and Antivirus software. If you have recently installed either of these types of programs, after CyberPatrol has been installed, check that CyberPatrol is still operating correctly. You may need to uninstall and reinstall CyberPatrol. It is also recommended to temporarily disable any anti-virus programs prior to installing CyberPatrol, to avoid any interference during the installation.

There is Spyware on your system that is conflicting with CyberPatrol:

Please check your system for Spyware using one of the free utilities available and clean up / fix any problems that are found. Go to and search for SpyBot or Ad-Aware. Both are free for non-commercial use. Download and install one or both of these (both can detect different problems so running both of them can provide greater protection). Once installed, run each and check for updates, then run a scan. Fix any problems that it finds.