How to uninstall CyberPatrol v4

CyberPatrol • 22 June 2015

CyberPatrol v4 is approximately 12-13 years old. It has been discontinued and is no longer supported. Please see below for removal instructions.

What is CyberPatrol?
CyberPatrol is parental control software that provides a valuable service for parents, schools and libraries, filtering the internet so that users are protected from inappropriate web content.

How did CyberPatrol get on my computer?
CyberPatrol does not install/activate by itself, it requires manual installation which involves acceptance of the license agreement and clicking a Next button several times. Aside from being sold individually, CyberPatrol version 4 was included on many learning and games CD's e.g. Reader Rabbit, Math and Learning Company. It was also preinstalled on Gateway PC's built in the late 1990's.

TO UNINSTALL PLEASE READ THE INSTRUCTIONS BELOW.

This document provides two options to uninstall CyberPatrol version 4. We recommend printing out these instructions.

1) Normal Uninstall leaving password blank.
2) Full Manual Uninstall instructions.

 

Normal Uninstall:

We find that in many cases the person that installed this CyberPatrol v4 did not set a password. With version 4 you should see a CyberPatrol icon next to your Windows Start menu button. If you do not have an icon, or if the steps below do not work, please proceed to full manual uninstall.

1. Right-click on this icon then and choose Uninstall CyberPatrol from the pop-up menu.
2. Click OK at the first window which states 'Please make sure that all applications using Internet connection are closed."
3. At the 'Access checkpoint" leave the window in the Headquarters password screen blank and click the Validate Password button. If that does not work, proceed with the steps below.

 

Full manual uninstall instructions:

Please pay close attention when following the procedures outlined below. If you receive a ‘File not found' error at any of the steps simply verify the spelling and proceed to the next step.
Disclaimer: CyberPatrol will not be responsible should any problems occur due to deviation from the guidelines. Log in as Administrator or make sure the user profile has full administrative privileges.

1. Open a command prompt: Click Start and choose Run. Type in cmd and click OK.
2. Switch to C:\WINDOWS directory:

If you are using Windows XP, type C:\ and press Enter, then type cd windows and press Enter. Once at C:\WINDOWS go to step 3.
If you are using Windows 2000, make sure you are in the C:\WINNT directory. Once at C:\WINNT go to step 3.

3. The command prompt that you should see on your screen is displayed on the left and in bold type. The commands that you must type are italicized. The 'Enter' key should be pressed after each line of non bold type. Make sure you enter spaces where there are spaces.

C:\WINDOWS > attrib -s -h -r ic.exe
C:\WINDOWS > attrib -s -h -r icfire.exe
C:\WINDOWS > del ic.exe
C:\WINDOWS > del icfire.exe
C:\WINDOWS > del usage.log
C:\WINDOWS > del system\msinet.exe

Note: msinet.exe file may not be present on the computer, so if you get such a message, please check the spelling and proceed to the next step.

4. At C:\WINDOWS type exit. This will close the DOS window.
5. Open Windows Explorer and delete the C:\Patrol directory. Close Windows Explorer.
6. Click on Windows Start and choose Run. Type regedit and click OK. This will open the Registry Editor.
7. Navigate using the directions below to find the registry keys and delete them:

Click on the "+" symbol next to HKEY_CURRENT_USER
Click on the "+" symbol next to SOFTWARE
Click on the "+" symbol next to MICROSOFT
Click on the "+" symbol next to WINDOWS NT
Click on the "+" symbol next to CURRENTVERSION
Click on WINDOWS folder

8. Locate and double-click on Load file on the right hand side of the screen.
9. In the Value data field you should see c:\patrol\cp.exe and ic.exe. Press backspace to remove all of this information and click OK.
10. Close the registry editor.
11. Restart your computer. CyberPatrol v4 is now removed.