How to manually uninstall CyberPatrol 6.x - 7.6

CyberPatrol • 22 June 2015

Below are the steps for manual removal of CyberPatrol v6.x through v7.6. These steps require a download of a file to your computer. If the computer does not have Internet access, the file will need to be downloaded to any computer with an active Internet connection and saved to a USB flash drive (or a CD) to run on the computer in question. If you need to remove v7.7, please click here.

Click on the link below to download the removal tool. When prompted, save this file to your Desktop. Once the file is downloaded, you are ready to proceed with the removal process.

1. Click on Start > Computer (Windows XP users click on "My Computer") and navigate to C:\Program Files\InstallShield Installation Information. Look for folder {0DE6646A-AFD0-44AC-A493-5A8A7ABB858F} and delete it, if present. NOTE: It is a hidden folder. To display hidden folders click on Tools > Folder Options > View tab and check 'Show hidden files and folders' and click OK. (Windows 7 and Vista users may need to press the ALT key to see the Tools menu).

2. Double-click the Cp6suptool.exe, type 5 for “Clean All” and press 'Enter'. You will be given a Support Code and will need to submit it to our Support team in order to obtain a Response Code to complete this operation.

Along with your Support Code, please provide the following information for verification:


1. Name and email address of the account holder
2. Contact phone number (Specify a suitable time to call between 8:00 AM – 5:00 PM US ET)
3. License ID

Click here to submit the Support Code to us via an online form. You can also email the code to Support.

IMPORTANT: Emails will only be responded to within normal business hours (7:30 AM to 5:30 PM US ET) Monday - Friday. Please be sure to leave the Support Code window open until you receive the response as the code changes each time you run the tool. Closing the code window will cancel the support code and a new one will need to be generated.

3. Enter the Support Response Code you have received to continue the removal process. If you get 'Error -1' or 'Error -2' upon completion, please ignore them and proceed with the next steps.
4. Restart the computer and search for cplsp.dll file - Delete it, if found.
5. Click on Start > Computer and navigate to C:\Program Files\CyberPatrol - Delete this folder, if present.
6. Delete the Cp6suptool.exe file.


CyberPatrol has been removed.