SET UP YOUR IP ADDRESS

The first thing you need to do to start using SiteSURV is to register your IP address with CyberPatrol. To make this easier for you we have automated much of the registration process to happen when you activate your SiteSURV subscription.  However, to complete the process, you must first determine if you are using a static or dynamic IP address.

There are two types of IP Addresses, static and dynamic. . Static IP addresses are permanent numbers assigned to an access point computer by an Internet service provider. Not every access point connects to the Internet with a static IP address. A static IP address usually needs to be specially requested or purchased from your ISP.  Most Internet service providers typically assign temporary IP addresses called a Dynamic IP address. A Dynamic IP addresses can change at any point in time.  This can present a problem to programs that identify who you are by your IP address.

Most small businesses and home users have Dynamic IP addresses. If you have not requested a static IP address or if you don’t know that your IP address is static, it is safe to assume your IP address is a dynamic one. 

If you have a Static IP address, no further action is required. Your IP address is automatically detected and recorded when you activate SiteSURV.

If you have a dynamic IP address you need to finish your IP registration by completing the following steps.

If you have a dynamic IP address, SiteSURV requires you to run a software utility called SiteSURV Dynamic DNS Client on only one of the PCs connected to your access point. This software checks your IP address to see if it has changed. If it has changed, it automatically notifies CyberPatrol and updates your IP information so you may continue to use SiteSURV.

To install the SiteSURV Dynamic DNS Client follow these steps:

1. Go to https://activation.cyberpatrol.com

2. Click Dynamic DNS Clients in the toolbar. The following Screen will appear:
   
   
   
   
   
3. Clink on one of the links below to download the appropriate software for your Windows operating system.
   
   Dynamic DNS Client for Windows XP and below
   Dynamic DNS Client for Vista
   
   
4. When the file download screen appears, Click Run.
5. Once the software is downloaded, the setup window will appear. Click Setup.
   
   
   
   
6. Follow the setup directions.

The software will load and the SiteSURV Dynamic DNS Client control panel will appear on your computer screen.

The main screen of the control panel includes two sections, Settings and Status, which are explained below:

Settings

• Account Information – Used to log into your account during set up.
• Location Information – Choose a name for your location and view all locations for which you may have an account.
• Current IP Address – The current IP address of the computer you are using to run the program.

Status

• Last Update – Last time your IP address was updated to CyberPatrol
• Next Update – Next scheduled update time
• Status Text – Status messages

When clicked, the Force Update Now button at the bottom of the screen sends your current IP address to CyberPatrol.

1. On the Main Screen Click “Click to setup”. You will be asked to log into your account using your existing Email address and password. This is the Email address and password you selected when you activated your account.
   
   
   
2. Enter the information and Click OK. SiteSURV will then verify that you are a valid user.
3. Next to Location Information, Click “click to view and choose”. The location Information screen will appear.
   
   
   
   
4. From the drop down menu, choose your location and Click OK.
   
   Note: The location(s) presented is the location you identified and named when you set up your account. Since most users have a single account, only one location is listed. For users with multiple accounts, all locations are listed. Select the location that applies to this setup.
   
   Your selected location will now appear on the main screen.
   
   
5. Click File in the upper left hand corner and then Click Minimize. The CyberPatrol Icon will appear in your system tray.
   
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6. Set Up is Complete.
   Important: This application must be running on one of the PCs connected to your access point to assure your Dynamic IP Address is current in your SiteSURV account.

Dynamic DNS Client Options   
There are two additional Dynamic DNS Client options listed under the Edit menu and in the Options sub-menu.

1. Update Interval – Allows you to set he interval at which CyberPatrol checks your IP address. (Factory setting is 15 minutes).
2. Start Application Minimized in System Tray – When selected, the CyberPatrol Icon appears in your system tray and the client screen is not displayed.

To change the options:

1. Click on Edit the toolbar. The Edit sub-menu appears.
   
   
   
   
2. Click Options and the Applications Option menu will appear.
   
   
   
   
3. Use the up and down arrows to adjust the interval at which SiteSURV will check and update your IP. We recommend the factory setting of 15 minutes.
4. Check the box next to Start Application Minimized in System Tray if you want the application minimized and appearing as an icon in your system tray.
5. Click OK